Refund and Returns Policy

Refund & Returns Policy

Envious may cancel your order where the shipping address was not confirmed -  please ensure the full address and mobile number are confirmed when booking your dress.

Store credit will be applied if we can not obtain contact from the client and details are unconfirmed.

If an item does become unavailable due to unforeseen circumstances, you will be contacted immediately with an alternative or be offered a full refund. you will receive a full refund in cases where we cancel your order.

If you contact us once your item is shipped, your rental period has started and we can no longer issue a cancellation of your order, thus no refund can be applied.

The Envious rental period starts from when the third party has collected the item or the Envious team has shipped your item. 

We aim to deliver your dress the day before your event or earlier where possible.

We offer express registered An Post delivery and can provide you with a tracking number, 

We require the dress to be shipped back to us in its original packaging where possible or the equivalent. 

If you have requested return postage when booking, you will be provided with a pre-paid AnPost label in the package. 

Please ensure you return your dress on day 5 - This enables us to have enough time to get it dry-cleaned for our next client.

If your return date falls on a Saturday / Sunday or bank holiday you may post the item on the next working day.

There is a charge of €20/day late fee if unreturned in time. We do have the right to contact you if we need the dress urgently for our next client.

If the client has yet to return the dress after 10 days, Envious will consider the rental item as non-returned and will charge the client's card 150% of the recommended retail value of the dress.

The rental fee will not be subtracted.